tag:status.axis.com,2005:/historyAxis Status - Incident History2024-03-19T09:48:24+01:00Axistag:status.axis.com,2005:Incident/201543682024-03-07T10:14:35+01:002024-03-07T10:14:35+01:00Device Management RDS Version update<p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>10:14</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>10:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>07:25</var> CET</small><br><strong>Scheduled</strong> - We are planning the update of Device Management RDS database.<br />During the downtime, customers in ADMX might not see the latest versions of the data and services which use DMGraphQL or could have error 500 as a response.</p>tag:status.axis.com,2005:Incident/201685942024-03-06T17:02:51+01:002024-03-06T17:02:51+01:00We are experiencing issues with ADMX user and identity management<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>17:02</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>18:23</var> CET</small><br><strong>Identified</strong> - Due to ongoing deployment of updates, customers may experience a temporary disturbance on the users and roles management services across our solutions. When managing users and roles inside an organization, as a symptom, one may see errors when trying to invite an account, assigning a role or changing the person to other role. The above operations will fail after the error.<br /> <br />We are working to minimize the undesired effects and restore the performance.<br />We apologize for the inconvenience this may cause.</p>tag:status.axis.com,2005:Incident/200557662024-02-23T10:58:49+01:002024-02-23T10:58:49+01:00Disturbance in some of our services<p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>10:58</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>10:20</var> CET</small><br><strong>Identified</strong> - Currently we are experiencing issue with Live video in the US East region.</p>tag:status.axis.com,2005:Incident/200204902024-02-19T15:56:29+01:002024-02-19T15:56:29+01:00Disturbance in multiple services<p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>15:56</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>15:50</var> CET</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>15:44</var> CET</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>14:35</var> CET</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>14:15</var> CET</small><br><strong>Identified</strong> - We are experiencing issues with user management, investigation is ongoing.</p>tag:status.axis.com,2005:Incident/199998482024-02-19T11:00:58+01:002024-02-19T11:00:58+01:00Scheduled maintenance of License system for AXIS Camera Station<p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>11:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>10:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>14:19</var> CET</small><br><strong>Scheduled</strong> - We are planning a scheduled downtime between Feb 19 10.00 CET for 1 hour. Affected services: License management for AXIS Camera Station, ACS. This applies to new and modified registrations - all current systems operate as usual</p>tag:status.axis.com,2005:Incident/199425952024-02-09T10:01:20+01:002024-02-09T10:01:20+01:00Disturbance in some of our services<p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>10:01</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>21:44</var> CET</small><br><strong>Identified</strong> - We are experiencing issues with some of our Events and Intercom services. Our engineers is investigating the impact and the root cause.<br /><br />We apologize for the inconvenience this may cause.</p>tag:status.axis.com,2005:Incident/199079822024-02-05T11:24:15+01:002024-02-05T11:24:15+01:00Disturbance in some of our services<p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>11:24</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>11:14</var> CET</small><br><strong>Update</strong> - AXIS Body Worn Live US is currently experiencing problems. We are working on solving the problem.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>00:08</var> CET</small><br><strong>Identified</strong> - There is an active problem on Device Management Services. ADMX users may experience slowness in their actions or may not keep up latest situation of their devices. Problem will be solved during 5th February.<br /><br />We apologize for the inconvenience this may cause.</p>tag:status.axis.com,2005:Incident/195980632024-01-03T07:39:01+01:002024-01-03T07:39:01+01:00Partner Integrations - Live video partial outage<p><small>Jan <var data-var='date'> 3</var>, <var data-var='time'>07:39</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'> 3</var>, <var data-var='time'>04:32</var> CET</small><br><strong>Identified</strong> - We are experiencing longer than usual response times with the live video service.</p>tag:status.axis.com,2005:Incident/194119762023-12-16T16:00:09+01:002023-12-16T16:00:09+01:00Upcoming maintenance to external services<p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>16:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>10:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>09:19</var> CET</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>13:12</var> CET</small><br><strong>Scheduled</strong> - Axis will conduct proactive maintenance affecting the core infrastructure.<br /> <br />Service window: Saturday December 16th, 10:00 - 14:00 CET<br /> <br />This may lead to disturbances in your use of axis.com and related services and may affect your ability to log onto Axis services. We are sorry for the inconvenience this may cause.</p>tag:status.axis.com,2005:Incident/194364122023-12-14T12:21:54+01:002023-12-14T12:21:54+01:00We are experiencing issues with Body Worn Live in US.<p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>12:21</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>10:38</var> CET</small><br><strong>Identified</strong> - We are experiencing issues with AXIS Body Worn Live - North America (US)<br /><br />We apologize for the inconvenience this may cause.</p>tag:status.axis.com,2005:Incident/194302962023-12-13T19:39:47+01:002023-12-13T19:39:47+01:00Axis companion outage<p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>19:39</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>19:27</var> CET</small><br><strong>Identified</strong> - We are experiencing issues with listing sites and accessing video.</p>tag:status.axis.com,2005:Incident/193669442023-12-11T09:00:14+01:002023-12-11T09:00:14+01:00Scheduled Maintenance of AXIS Companion<p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>09:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>08:01</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>14:35</var> CET</small><br><strong>Scheduled</strong> - On Monday 11th of December 07:00 UTC, we have a slot for planned maintenance on AXIS Companion. This could affect the stability of Create site. The maintenance is planned to take maximum one hour</p>tag:status.axis.com,2005:Incident/192498642023-12-07T11:00:33+01:002023-12-07T11:00:33+01:00ADMX client maintenance<p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>11:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>09:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>13:55</var> CET</small><br><strong>Scheduled</strong> - Scheduled maintenance of ADMX from 9:00 AM CET to 11 AM CET with expected downtime. ADMX will stop working during this timeframe.</p>tag:status.axis.com,2005:Incident/193341752023-12-05T21:17:21+01:002023-12-05T21:17:21+01:00axis.com might be unavailable due to decreased network performance.<p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>21:17</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>21:16</var> CET</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>15:19</var> CET</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.axis.com,2005:Incident/192698042023-12-02T11:41:12+01:002023-12-02T11:41:12+01:00ACAP degraded performance<p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>11:41</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>11:40</var> CET</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>02:53</var> CET</small><br><strong>Identified</strong> - We are experiencing degraded performance with ACAP downloads.</p>tag:status.axis.com,2005:Incident/191904102023-11-23T12:01:07+01:002023-11-23T12:01:07+01:00Planned maintenance on central storage platform<p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>12:01</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>09:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>22:32</var> CET</small><br><strong>Scheduled</strong> - There will be a planned maintenance of our central storage platform, between 8:00am and 12:00am CET.<br />There is no expected downtime during the maintenance window.</p>tag:status.axis.com,2005:Incident/190995592023-11-12T19:20:56+01:002023-11-12T19:20:56+01:00Disturbance in some of our services<p><small>Nov <var data-var='date'>12</var>, <var data-var='time'>19:20</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>12</var>, <var data-var='time'>14:39</var> CET</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Nov <var data-var='date'>12</var>, <var data-var='time'>14:31</var> CET</small><br><strong>Identified</strong> - We are experiencing issues with some of our sign in services. Our engineers are investigating the impact and the root cause.<br /><br />We apologize for the inconvenience this may cause.</p>tag:status.axis.com,2005:Incident/188360392023-10-18T11:06:47+02:002023-10-18T11:06:47+02:00axis.com is currently unavailable<p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>11:06</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>09:49</var> CEST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>09:45</var> CEST</small><br><strong>Monitoring</strong> - Axis.com is up and running again.</p><p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>08:31</var> CEST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>08:05</var> CEST</small><br><strong>Investigating</strong> - We are aware of the issue and are investigating the problem.</p>tag:status.axis.com,2005:Incident/185439742023-10-05T10:19:17+02:002023-10-05T10:19:17+02:00Disturbance in some of our services<p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>10:19</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>16:12</var> CEST</small><br><strong>Monitoring</strong> - The system is currently up and running and the issue seems to be resolved.<br />We are currently monitoring the system behavior before confirming the resolution.<br />Thank you for your patience.</p><p><small>Sep <var data-var='date'>22</var>, <var data-var='time'>13:06</var> CEST</small><br><strong>Update</strong> - We are still working on solving the issue that prevents users from accessing and managing their organization. We apologies for the inconvenience.</p><p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>11:40</var> CEST</small><br><strong>Identified</strong> - We have identified an issue that prevents some of AXIS Store Reporter users from accessing and managing <br />their organizations. We are still working on identifying the root cause.</p>tag:status.axis.com,2005:Incident/186865362023-10-04T13:39:21+02:002023-10-04T13:39:21+02:00axis.com unavailable (500 pages)<p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>13:39</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>13:38</var> CEST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>11:14</var> CEST</small><br><strong>Investigating</strong> - We are currently investigating the issue.</p>tag:status.axis.com,2005:Incident/186602892023-10-02T10:10:32+02:002023-10-02T10:10:32+02:00Partial outage of Partner Integrations<p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>10:10</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>22:02</var> CEST</small><br><strong>Identified</strong> - We are currently experiencing issues with inviting users through ACX.</p>tag:status.axis.com,2005:Incident/186095432023-09-26T13:03:05+02:002023-09-26T13:03:05+02:00Planned maintenance of Data Aggregator<p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>13:03</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>11:13</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>10:00</var> CEST</small><br><strong>Scheduled</strong> - Planned maintenance of ADMX and Data Aggregator.</p>tag:status.axis.com,2005:Incident/184898482023-09-16T14:00:16+02:002023-09-16T14:00:16+02:00Planned maintenance on central storage platform<p><small>Sep <var data-var='date'>16</var>, <var data-var='time'>14:00</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>16</var>, <var data-var='time'>08:02</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>14:19</var> CEST</small><br><strong>Scheduled</strong> - There will be a planned maintenance of our central storage platform, between 8:00am and 2:00pm CET.<br />There is no expected downtime during the maintenance window.</p>tag:status.axis.com,2005:Incident/183809812023-09-04T13:15:15+02:002023-09-04T13:15:15+02:00Axis Device Manager Extend login issue<p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>13:15</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>12:35</var> CEST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>11:38</var> CEST</small><br><strong>Identified</strong> - We are currently experiencing issues with the logon functionality for Axis Device Manager Extend. Investigation is ongoing.</p>tag:status.axis.com,2005:Incident/182448832023-08-24T16:20:14+02:002023-08-24T16:20:14+02:00External network issues<p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>16:20</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>13:16</var> CEST</small><br><strong>Identified</strong> - We are experiencing issues with Axis External network which might have an impact on our services.</p>