Monitoring - An additional fix has been implemented and the solution is working as expected. We are monitoring the service and will update this status if there are any changes. We apologize for the inconvenience.
May 08, 2025 - 20:13 CEST
Investigating - The implemented solutions did not reach expected results, investigating different solutions. We apologize for the inconvenience, we will update the status page when we have more information.
May 08, 2025 - 19:42 CEST
Monitoring - A solution is implemented and we are monitoring the services.
May 07, 2025 - 10:04 CEST
Update - Investigating - We are seeing intermittent performance issues in Secure Remote Access version 1 in the Americas. This will affect clients connecting remotely to AXIS Camera Station 5 and Pro using SRAv1. We apologize for the inconvenience this may cause and we are working on solving the issue.
You may also use an alternate method for remote access: - Upgrade to AXIS Camera Station Pro 6.8 and enable Secure Remote Access version 2. This available at no cost for AXIS Camera Station 5 and Pro systems. More details can be found here: https://www.axis.com/support/secure-remote-access
- The Axis Cloud Portal (https://acs.mysystems.axis.com) provides web client access to AXIS Camera Station Pro systems with version 6.0 and above.
- Implement VPN access or similar networking solution for remote access.
May 05, 2025 - 17:11 CEST
Investigating - We are seeing intermittent performance issues in Secure Remote Access version 1 in the Americas. This will affect connecting to AXIS Camera Station over the internet. We apologize for the inconvenience this may cause.
May 02, 2025 - 23:00 CEST
Axis.com
Operational
AXIS Camera Station Edge
Operational
Sign in
Operational
Create site
Operational
Secure Remote Access
Operational
User management
Operational
Device management
Operational
License management
Operational
Organization management
Operational
Live video
Operational
Video playback
Operational
Events and Intercom calls
Operational
General
Operational
AXIS Camera Station Cloud Storage
Operational
Cloud Storage Recording
Operational
Cloud Storage Playback
Operational
Cloud Storage Configuration
Operational
AXIS Device Manager Extend
Operational
View Organization Dashboard
Operational
Add new site
Operational
AXIS Device Manager Extend Login
Operational
Device upgrades – AXIS OS / Apps
Operational
AXIS Camera Station 5
Degraded Performance
AXIS Camera Station Secure Remote Access
Degraded Performance
Resolved -
The incident has been resolved according to our own test results. We continue to monitor the system.
May 7, 12:43 CEST
Monitoring -
A fix has been implemented and we are monitoring the results.
May 7, 12:30 CEST
Identified -
The issue has been identified, and fixes are worked on. After investigations, the affected use cases has been found to be fewer than initially thought.
May 7, 11:44 CEST
Investigating -
We are experiencing problem in device to cloud communication for Axis Cloud Connect. Device generated information and updates are not reaching our cloud services. We have identified the problem and are working on asolution with high priority.
May 7, 11:03 CEST
Resolved -
SRA is working normally again
May 1, 22:34 CEST
Investigating -
Investigating more issues with SRA version 1
May 1, 21:34 CEST
Monitoring -
The problems have been mitigated. We keep monitoring the system.
May 1, 20:37 CEST
Identified -
The cause of the problems have been identified
May 1, 17:48 CEST
Update -
We are continuing to investigate this issue.
May 1, 16:19 CEST
Update -
We are continuing to investigate this issue.
May 1, 15:57 CEST
Investigating -
We are currently experiencing issues with Secure Remote Access version 1 in the Americas. This will affect connecting to AXIS Camera Station over the internet
May 1, 15:57 CEST
Completed -
The scheduled maintenance has been completed.
Apr 30, 20:00 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 16:00 CEST
Scheduled -
There will be a planned maintenance of our central storage platform, between 4:00pm and 10:00pm CET. There is no expected downtime during the maintenance window.
Apr 28, 13:38 CEST