Resolved -
This incident has been resolved.
May 13, 10:03 CEST
Monitoring -
An additional fix has been implemented and the solution is working as expected.
We are monitoring the service and will update this status if there are any changes.
We apologize for the inconvenience.
May 8, 20:13 CEST
Investigating -
The implemented solutions did not reach expected results, investigating different solutions.
We apologize for the inconvenience, we will update the status page when we have more information.
May 8, 19:42 CEST
Monitoring -
A solution is implemented and we are monitoring the services.
May 7, 10:04 CEST
Update -
Investigating - We are seeing intermittent performance issues in Secure Remote Access version 1 in the Americas. This will affect clients connecting remotely to AXIS Camera Station 5 and Pro using SRAv1. We apologize for the inconvenience this may cause and we are working on solving the issue.
You may also use an alternate method for remote access:
- Upgrade to AXIS Camera Station Pro 6.8 and enable Secure Remote Access version 2. This available at no cost for AXIS Camera Station 5 and Pro systems. More details can be found here: https://www.axis.com/support/secure-remote-access
- The Axis Cloud Portal (https://acs.mysystems.axis.com) provides web client access to AXIS Camera Station Pro systems with version 6.0 and above.
- Implement VPN access or similar networking solution for remote access.
May 5, 17:11 CEST
Investigating -
We are seeing intermittent performance issues in Secure Remote Access version 1 in the Americas.
This will affect connecting to AXIS Camera Station over the internet.
We apologize for the inconvenience this may cause.
May 2, 23:00 CEST