Issues with ACS Pro server onboarding

Incident Report for Axis

Resolved

This incident has been resolved.
Posted Dec 16, 2025 - 16:16 CET

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Dec 16, 2025 - 15:35 CET

Identified

The issue has been identified and a fix is being implemented.
Posted Dec 16, 2025 - 15:24 CET

Update

The issue affects only devices which were previously removed from the system and later re-added. Our engineers are actively working on a resolution, and further updates will be shared as progress is made.
Posted Dec 16, 2025 - 09:55 CET

Investigating

We are experiencing intermittent disturbances related to onboarding for some Axis Camera Station Pro servers. This can prevent devices from showing up in the device management and video operation in My System. Investigation is ongoing.
Posted Dec 15, 2025 - 15:44 CET
This incident affected: AXIS Camera Station Pro (Register system, Device management).